At 6 a.m. on Friday, Sept. 1, a major circuit breaker panel at New Mass Pike Towers exploded, igniting a fire as well as loss of electricity in Building B, a 13-story building with 96 residential units. The whole property could have gone up in flames, CEO Kate Franco said. But, that didn’t happen.
“Due to the fast actions of the staff and the fire department, catastrophic damage was averted. The team acted exceptionally, calmly and professionally and with great care for the residents,” she said.
They distributed flashlights and updated residents regularly for 21 hours until electricity was restored. The maintenance team was even able to tap into electricity in the site’s other buildings for some relief of the situation.
She had high praise for Community Manager Patricia Castrataro, Occupancy Specialist Yan Feng, Administrative Assistant Xhina Zhao, Service Superintendent Manny Torres, Maintenance Tech Gurbertito Sanchez, Maintenance Tech Edwin Corporan, and Porter Fernando Navarro.